Privacy
The Womb Rooms is committed to providing you with the best possible customer service experience while protecting your personal and health data. The Womb Rooms is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals. This Privacy Policy relates to both use of this website and the clinical and practice management aspects of The Womb Rooms.
Collection of your personal information
We collect personal information you provide to us directly, for example, in person during a private midwifery and/or lactation consultation, over the phone, by email, or through our website.
If you choose to make a booking with The Womb Rooms or pay for services, via our website, we use third parties to collect personally identifiable personal, financial and health data in accordance with Australian Law (Privacy Act 1988 (Cth),[1] and collection of personal and health data in Queensland. On occasion these third-party providers use cloud storage of your personal, financial and health data which may be stored in Australia or offshore.
The Womb Rooms will protect the privacy of your personal health information as required by the Code of Professional Conduct of the International Board of Lactation Consultant Examiners, the Privacy Act 1988 (Cth) and additional privacy laws pertaining to health information relevant to my State or territory.
Use of personal information
We use personal information and health information you provide us to make clinical assessments and develop a management plan for you and your child. Where necessary, such as in correspondence with your GP or other health professional, your health information may also be used for ongoing management and care (Purpose).
Other than for the Purpose for which you have provided us with your personal information and health information; we may also use it for other related purposes or as permitted or required by law. Such relating purposes include:
- issuing receipts
- responding to your comments or questions
- providing you with marketing material such as our newsletter (if you opt-in to receive such information)
Disclosure of personal information
We may share any personal information you have provided us during our evaluation and/or management of you and/or your child to your other health care providers, as deemed reasonably necessary for your ongoing care and as outlined in your signed consent form.
Any personal information you provide us may also be disclosed, if appropriate, to third parties who provide services on our behalf, such as but not limited to handling customer support enquiries, outsourcing administrative tasks and providing booking and patient management platforms. Those companies will be permitted to obtain only the personal information they need to deliver the service they have been hired to perform on our behalf.
Other than as stated above, The Womb Rooms will not share your personal information. We will never share your personal, health or financial information with any third parties without your consent, or unless required by law.
Data Security
We are committed to protecting your data. We take commercially reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms, and your information is held in secure servers.
However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to protect your personal information (for example, by protecting any usernames and passwords) and you should notify us as soon as possible of any security breaches. If you do not wish to pay your deposit online, please contact us to arrange for an alternative payment method.
Accessing the website
This website provides evidence-based information, which is subject to change over time as new research and guidelines emerge. While I strive to ensure that the content is accurate and up to date, it is your responsibility to seek individual assessment and management from a qualified healthcare provider. Please note that I do not assume responsibility for any information, products, or services provided on external websites or businesses that may be shared or linked on this site. The inclusion of such links does not imply endorsement or guarantee the accuracy of their content.
Third party links
Our website may contain hypertext links to other third-party websites. The Womb Rooms is not responsible for the privacy practices or the content of such websites, which are governed by the privacy policy of third parties. The Womb Rooms is not in a position to verify the accuracy of the information or any claims made by third parties.
Accuracy, access and correction
The Womb Rooms takes reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. You may be required to put your request in writing for security reasons, and we reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis. We will notify you of the basis for any denial of access to your personal information. We will respond to your request within a reasonable period after the request is made.
To request access to your personal information or, if you wish to update or correct your personal information, please contact us via the contact details provided above.
Changes to this Privacy Policy
The Womb Rooms may revise this Privacy Policy or any part of it from time to time. Please review this Privacy Policy for changes. If we make material changes to this Privacy Policy, we will notify you by email or by putting a notice on our home page.
Your continued use of our website, or provision of further personal information to us once you have been notified of the revised Privacy Policy constitutes your deemed acceptance of the revised Privacy Policy.
Contacting us
The Womb Rooms welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact clare@thewombrooms.com.au.